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- EZBoard - EEPROM, TMC Driver Settings, and Acceleration
- EZBoard - FAQ
- EZBoard - Installation Guide & Firmware Info
- EZBoard - Lite V1.X - BTT TFT35-E3 Wiring and Firmware Setup
- EZBoard - Lite V1.x - EZABL Not Triggering Fix
- EZBoard - Lite V1.X – Why do you use the TMC 2208 Instead of TMC 2209 Drivers?
- EZBoard – Flashing Firmware MicroSD Recommendations
- Setting up VSCode to Compile EZBoard Firmware - Local Compile
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- Bowden Fitting Clips for Tough Extruder Fittings
- Creality Extruder Motor Shaft Lengths
- Heatbreak Installation Information
- PTFE Heatbreak Installation Directions
- TH3D Ender 5 Plus ABS Tough Extruder Bracket Assembly
- Tough Extruder Firmware Settings
- Tough Extruder or E3D Titan Assembly Video
- Upgraded Aluminum Extruder Installation Video (V2)
- Using your All Metal Hotend
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- Applying Vision Miner Nano Polymer
- EZFlex/EZMat/EZPei – Adhesion Tips and Tricks
- Fitting Fans to Creality Machines – Larger Metal Standoffs
- How to use our Fan Quick Connectors (UY Style)
- Older EZABL Kits (V1/V2/V3/V3.1)
- PTFE Safety Precautions – ALL PTFE & ToughTube
- Raspberry Pi Direct Wire Power Adapter – How to connect
- TH3D High Amp 12V/24V MOSFET V2 Installation Information and Mounts
- TH3D Solid Bed Mounts Installation Information
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- Creality CR-10 V2 Firmware | V2.5.2 Board
- Creality CR-10, CR-10S, CR-20, Ender 3/5 - Dual Extrusion Board | V2.X (2560) Board
- Creality CR-10/Mini/S4/S5, Ender 2, Ender 3, Ender 5 Firmware | Melzi (V1.1.x) Board
- Creality CR-10/S, Ender 2/3/3 Pro/5/5 Pro/5 Plus, & Sovol SV01 Firmware | EZBoard Lite Board
- Creality CR-10S Mini/S4/S5/Pro, CR-20, CRX, Ender 3/5/5 Plus Firmware | V2.X (2560) Board
- Creality Ender 3 V2 Firmware + LCD Firmware | V4.2.X Board
- Creality Ender 3/3 Pro & Ender 5/5 Pro Firmware | SKR E3 Mini Board
- Creality Ender 3/3 Pro & Ender 5/5 Pro Firmware | V4.2.X Board
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- Audew JC-48A Humidor Trays
- Bowden Fitting Clips for Tough Extruder Fittings
- Ender 3 Dual Z Kit PSU Relocation STL Links
- EZABL Probe Mounts - Where to download them
- EZABL Solid Mount Camera STL Files
- EZOut Filament Sensor Mount for Wanhao Duplicator i3
- TH3D 40MM Fan Grill
- TH3D Ender 5 Plus ABS Tough Extruder Bracket Assembly
- TH3D Uno Bootloader Kit Case
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- 3D Printer Help Guide Creality & Others
- ABL Z Offset, Gantry Leveling, Babystepping, Storing Offset to EEPROM
- Creality V4.2.X Board Driver Codes
- Printer Bed Sizing Chart
- Printer Homing Types | Home Positions Explained | Min/Max/ABL Probes
- Removing Stress Marks from Printed Parts
- SKR E3 Mini, SKR E3 Turbo, Creality V4.2.2, and V4.2.7 LCD EMI Issue
- Testing and Checking your Stepper Motors
- Thermistor Values for Unified 2 Firmware
- Tips for Printing ABS Successfully with your 3D Printer
- What board is in my Ender 3D printer? | Ender 3/5
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- AnyCubic Mega Zero V1 Heated Bed Upgrade DIY Info
- CR-10S V2.0/V2.1 Temperature Repair
- Creality Press-Fit Extruder Gear Removal
- Dual Extrusion Setup Information
- EZABL Duet Board Setup Information
- Linear Advance Information for Marlin Based Firmware
- P.I.D. Bed Calibration Guide
- P.I.D. Hotend Calibration Guide
- Re-wiring 2 Pin Fan Connectors - Video
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- Arduino IDE - Mac OS X Setup Guide
- Pronterface - Using Pronterface to send GCode to your Printer
- Simplify3D - Not Connecting to Printer over USB
- Slicers - Starting Gcode Locations - EZABL
- VSCode - "No such file or directory" Error
- VSCode - Manually Selecting your Upload (COM) Port
- VSCode - PlatformIO Toolbar Missing - How to Fix
- VSCode - Problems & Terminal Tabs
- VSCode - Setup Guide for Unified 2 and Marlin 2 Firmware
- VSCode - Unified 2 Tips for Noobs (Video)
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- 3D Printer Help Guide Creality & Others
- CR-10(S) Setup and Mechanical Checks
- EZFlex/EZMat/EZPei – Adhesion Tips and Tricks
- Fan Stuck 100% or Not Coming On - Layer Fan or other Fan
- Flashing Firmware with an Uno – Useful if your printer USB port is bad
- Printer Grounding – How to Check your PSU and Grounding Your Bed
- Sensors and Gantry Grounding
- Setting your ZOffset (Video)
- Temp Reading High, MAXTEMP Error, or LCD Blank
- Testing and Checking your Stepper Motors
- Testing your SD Card for errors
- Using your All Metal Hotend
- Y Layer Shifting on Your Printer
- Z Axis Troubleshooting
- Zits or Blobs On My Prints
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- Creality BL Touch Probe Mount Offsets (Metal Bracket)
- Creality CR-10 and CR-10S Models – What Printer do you have?
- Creality CRX – EZABL, EZOut, and Firmware Videos
- Creality Ender 3 & Ender 3 Pro - Upgrades, Information, and Tips
- Ender 3 V2 - Swapping to the 12864 Creality LCD for more features
- Ender 5 Plus Upgrade Paths – EZABL, EZBoard, LCD Kit
- Unified Firmware Wanhao Duplicator i3 Plus Information
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- AC Bed Wiring with a SSR for Control
- BL Touch Wiring Harness Colors – Antclabs vs BigTreeTech (BTT)
- BL Touch Wiring Harness Colors – Antclabs vs Creality
- Creality Mega 2560 Board Connections (CR-10S/Dual Board)
- Creality Melzi Board Connections (CR-10/Ender 3/Ender 5)
- Creality V2.0/V2.1/V2.2 Board – Atmel 2560 ICSP Programming Header Pinout
- EZABL PSU 12V/24V Power Wiring
- EZABL SKR 1.4/1.4T Connection
- How to use our Fan Quick Connectors (UY Style)
- MKS Gen L Board Connections
- MKS SGen L V2 Wiring/Pinouts
- TH3D High Amp 12V/24V MOSFET V2 Installation Information and Mounts
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- COVID19 - Shipping Delays
- Route+ Insurance - FAQ
- Route+ Insurance - How to open a claim
- Route+ Insurance - Is it worth it?
- Route+ Insurance - When to file a Route+ claim, deadlines, and policies
- Shipment Received, Package Acceptance Pending - USPS Status
- Shipping to Mail Forwarders
- UK Shipping - New VAT laws
- When will my order ship?
- Wrong Address Entered at Checkout
How to open a RMA
In the event that you have an issue with a product, you can initiate a warranty replacement by contacting us through our Contact Us page with your issue, order number, and pictures (if relevant). We will then get the process started. We require some troubleshooting to establish whether a product is defective or not before an RMA will be approved. All products (unless otherwise stated on the product page and/or ‘B-Stock’) carry a 90-day warranty against defects and failure.
DOA Period
If the item you received fails within 30 days of receiving it we will cover the shipping costs on the item as long as it was a defect and not damage caused by misuse and/or improper installation.
Shipping
After the DOA period, return shipping is up to the customer to get the product back to TH3D. TH3D will pay for the shipping back to you via USPS First Class Mail. The only exception to this is for international orders we may not require customers to return the product due to high shipping costs back to us and we will work out another arrangement on a case by case basis to get you a new product.
Cross-Shipping
We will not cross-ship a product out as when we have done this in the past people have not returned the defective product. There are no exceptions to this policy due to the monetary losses caused by dishonest customers in the past. We have no way to charge your credit card or payment account to recover the losses if a customer is dishonest and does not return the defective part or the part is found to be damaged upon receiving the returned part.
Partial Refunds
We do not issue partial refunds on products that fail within the warranty period. We will replace them with a working product.
These policies are just re-posted here in an easy to read format from our full Terms of Service that every customer agrees to when purchasing from our shop. If you want to review the full Terms of Service you can do so here: TH3D ToS