When you purchase Route+ package protection, you can file a claim for packages that may be lost, stolen, or damaged. Read Route's claim policies.
All claims must be filed within 60 days of the order date.
Ensure you file a claim within the respective deadlines:
- Damaged: Within 15 days of when the package was marked delivered
- Lost: Within 30 days from the last tracking update
- Stolen: Within 15 days of when the package was marked delivered