What is Route?
Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route+ at checkout and unlock full package protection and seamless 1-click claims filing.
How do I file a claim to get a replacement or a refund?
Note: If you choose refund instead of reship, Route refunds the cost of the item(s) alone. Shipping costs, taxes, and the Route premium are not included. We also do not pay custom/duty fees. Having them reship the order costs you nothing to do and the replacement order will be insured as well.
How can I track my deliveries in Route?
You can view your deliveries in Route to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page. You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info around where your order is in transit.
Why do I need Route+?
Route+ offers you "peace of mind" package protection for all of your orders at an affordable price ($0.98 USD for carts below $100, and 1.5% - 5% for carts greater than $100). With Route+ you don't have to worry about what to do if your order is lost, stolen, or broken. Simply file a claim, and we will refund or reorder your item(s).