When you purchase a product with Route+ package protection, you will get an email with your Route Order ID and a link to file a claim. Packages with Route+ Package Protection are all handled through the Route+ system. Below are details on how to open a claim with them.
To go straight to the claim form, click here.
Have questions about Route's claim policies? Read more here.
To file a claim from your email, follow the steps below:
- Open your email from Route.
- In the email, copy your Route Order ID and then click FILE A CLAIM.
- In the claim form, fill out the required information–email address, subject line, and claim type.
- Once you choose a claim type (lost, stolen, or damaged), paste or type the Route Order ID into the required field.
- Fill out the rest of the fields and click Submit.
Please accurately fill out all of the required fields so we can help you as quickly as possible!