If you are not receiving our emails you need to check your spam filters. All emails sent from all our systems come from one single address*. Please whitelist "firstname.lastname@example.org" in your email client and/or email provider to ensure delivery of our emails.
We have proper SPF and DKIM records for our domain so this should not happen. But it can happen from time to time so please make sure to add our email address (or the entire th3dstudio.com domain name) to your email whitelist.
Check to make sure that you check your spam folder and your trash folder. If you are using Gmail a common tactic on compromised accounts is to setup filters to hide scammer activity on the account. See our article here on how to check for this: Emails Not Showing from Support - Gmail Filters
This is the only system that does not send from our support email address as they only currently support sending these notifications from their noreply domain name.