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- EZBoard - EEPROM, TMC Driver Settings, and Acceleration
- EZBoard - FAQ
- EZBoard - Installation Guide & Firmware Info
- EZBoard - Lite V1.X - BTT TFT35-E3 Wiring and Firmware Setup
- EZBoard - Lite V1.x - EZABL Not Triggering Fix
- EZBoard - Lite V1.X – Why do you use the TMC 2208 Instead of TMC 2209 Drivers?
- EZBoard – Flashing Firmware MicroSD Recommendations
- Setting up VSCode to Compile EZBoard Firmware - Local Compile
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- Bowden Fitting Clips for Tough Extruder Fittings
- Creality Extruder Motor Shaft Lengths
- Heatbreak Installation Information
- PTFE Heatbreak Installation Directions
- TH3D Ender 5 Plus ABS Tough Extruder Bracket Assembly
- Tough Extruder Firmware Settings
- Tough Extruder or E3D Titan Assembly Video
- Upgraded Aluminum Extruder Installation Video (V2)
- Using your All Metal Hotend
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- Applying Vision Miner Nano Polymer
- EZFlex/EZMat/EZPei – Adhesion Tips and Tricks
- Fitting Fans to Creality Machines – Larger Metal Standoffs
- How to use our Fan Quick Connectors (UY Style)
- Older EZABL Kits (V1/V2/V3/V3.1)
- PTFE Safety Precautions – ALL PTFE & ToughTube
- Raspberry Pi Direct Wire Power Adapter – How to connect
- TH3D High Amp 12V/24V MOSFET V2 Installation Information and Mounts
- TH3D Solid Bed Mounts Installation Information
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- Creality CR-10 V2 Firmware | V2.5.2 Board
- Creality CR-10, CR-10S, CR-20, Ender 3/5 - Dual Extrusion Board | V2.X (2560) Board
- Creality CR-10/Mini/S4/S5, Ender 2, Ender 3, Ender 5 Firmware | Melzi (V1.1.x) Board
- Creality CR-10/S, Ender 2/3/3 Pro/5/5 Pro/5 Plus, & Sovol SV01 Firmware | EZBoard Lite Board
- Creality CR-10S Mini/S4/S5/Pro, CR-20, CRX, Ender 3/5/5 Plus Firmware | V2.X (2560) Board
- Creality Ender 3 V2 Firmware + LCD Firmware | V4.2.X Board
- Creality Ender 3/3 Pro & Ender 5/5 Pro Firmware | SKR E3 Mini Board
- Creality Ender 3/3 Pro & Ender 5/5 Pro Firmware | V4.2.X Board
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- Audew JC-48A Humidor Trays
- Bowden Fitting Clips for Tough Extruder Fittings
- Ender 3 Dual Z Kit PSU Relocation STL Links
- EZABL Probe Mounts - Where to download them
- EZABL Solid Mount Camera STL Files
- EZOut Filament Sensor Mount for Wanhao Duplicator i3
- TH3D 40MM Fan Grill
- TH3D Ender 5 Plus ABS Tough Extruder Bracket Assembly
- TH3D Uno Bootloader Kit Case
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- 3D Printer Help Guide Creality & Others
- ABL Z Offset, Gantry Leveling, Babystepping, Storing Offset to EEPROM
- Creality V4.2.X Board Driver Codes
- Printer Bed Sizing Chart
- Printer Homing Types | Home Positions Explained | Min/Max/ABL Probes
- Removing Stress Marks from Printed Parts
- SKR E3 Mini, SKR E3 Turbo, Creality V4.2.2, and V4.2.7 LCD EMI Issue
- Testing and Checking your Stepper Motors
- Thermistor Values for Unified 2 Firmware
- Tips for Printing ABS Successfully with your 3D Printer
- What board is in my Ender 3D printer? | Ender 3/5
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- AnyCubic Mega Zero V1 Heated Bed Upgrade DIY Info
- CR-10S V2.0/V2.1 Temperature Repair
- Creality Press-Fit Extruder Gear Removal
- Dual Extrusion Setup Information
- EZABL Duet Board Setup Information
- Linear Advance Information for Marlin Based Firmware
- P.I.D. Bed Calibration Guide
- P.I.D. Hotend Calibration Guide
- Re-wiring 2 Pin Fan Connectors - Video
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- Arduino IDE - Mac OS X Setup Guide
- Pronterface - Using Pronterface to send GCode to your Printer
- Simplify3D - Not Connecting to Printer over USB
- Slicers - Starting Gcode Locations - EZABL
- VSCode - "No such file or directory" Error
- VSCode - Manually Selecting your Upload (COM) Port
- VSCode - PlatformIO Toolbar Missing - How to Fix
- VSCode - Problems & Terminal Tabs
- VSCode - Setup Guide for Unified 2 and Marlin 2 Firmware
- VSCode - Unified 2 Tips for Noobs (Video)
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- 3D Printer Help Guide Creality & Others
- CR-10(S) Setup and Mechanical Checks
- EZFlex/EZMat/EZPei – Adhesion Tips and Tricks
- Fan Stuck 100% or Not Coming On - Layer Fan or other Fan
- Flashing Firmware with an Uno – Useful if your printer USB port is bad
- Printer Grounding – How to Check your PSU and Grounding Your Bed
- Sensors and Gantry Grounding
- Setting your ZOffset (Video)
- Temp Reading High, MAXTEMP Error, or LCD Blank
- Testing and Checking your Stepper Motors
- Testing your SD Card for errors
- Using your All Metal Hotend
- Y Layer Shifting on Your Printer
- Z Axis Troubleshooting
- Zits or Blobs On My Prints
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- Creality BL Touch Probe Mount Offsets (Metal Bracket)
- Creality CR-10 and CR-10S Models – What Printer do you have?
- Creality CRX – EZABL, EZOut, and Firmware Videos
- Creality Ender 3 & Ender 3 Pro - Upgrades, Information, and Tips
- Ender 3 V2 - Swapping to the 12864 Creality LCD for more features
- Ender 5 Plus Upgrade Paths – EZABL, EZBoard, LCD Kit
- Unified Firmware Wanhao Duplicator i3 Plus Information
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- AC Bed Wiring with a SSR for Control
- BL Touch Wiring Harness Colors – Antclabs vs BigTreeTech (BTT)
- BL Touch Wiring Harness Colors – Antclabs vs Creality
- Creality Mega 2560 Board Connections (CR-10S/Dual Board)
- Creality Melzi Board Connections (CR-10/Ender 3/Ender 5)
- Creality V2.0/V2.1/V2.2 Board – Atmel 2560 ICSP Programming Header Pinout
- EZABL PSU 12V/24V Power Wiring
- EZABL SKR 1.4/1.4T Connection
- How to use our Fan Quick Connectors (UY Style)
- MKS Gen L Board Connections
- MKS SGen L V2 Wiring/Pinouts
- TH3D High Amp 12V/24V MOSFET V2 Installation Information and Mounts
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- COVID19 - Shipping Delays
- Route+ Insurance - FAQ
- Route+ Insurance - How to open a claim
- Route+ Insurance - Is it worth it?
- Route+ Insurance - When to file a Route+ claim, deadlines, and policies
- Shipment Received, Package Acceptance Pending - USPS Status
- Shipping to Mail Forwarders
- UK Shipping - New VAT laws
- When will my order ship?
- Wrong Address Entered at Checkout
Response Time
We try to respond as quickly as possible at all times. Our business hours are 9 am through 5 pm Monday through Friday in the CST time zone. Most tickets receive a reply within 1 business day, but it may be up to 3 business days during high support ticket volumes. We will reply to every legitimate ticket sent to our help desk.
Multiple Tickets for the Same Request
Opening multiple tickets for the same request slows down our team and will not mean you will get a response quicker. If you want to follow up or add additional details, you must do it on the original request. Duplicate requests will be merged into the original request.
No Response after 5 Days
If it’s been 5 business days since your last reply, we will close out the ticket due to inactivity. If your ticket is closed and you still need help, you can reply to the last email for that ticket to have it re-opened or a follow-up ticket made for you. We do this to keep our ticket queue clean and not have stale tickets open. Even if a ticket is closed waiting on a return/RMA, we can still make a follow-up on it without affecting the return/RMA.
Products with Community Support
Some products will be listed as Community Support. You can still contact us if there is a defect or issue with the product to get a replacement but technical support through the TH3D helpdesk is NOT included in the product purchase. It is expected that if you are purchasing replacement/upgrade parts that you have the skills and knowledge to use them. We have multiple communities set up to ask questions about using your 3D printer and making upgrades/changes to them.
If you have a Community Support product and need one on one consulting then it is available at our hourly consulting rate of $74.99/hr to help you with the product and anything else on your printer. To get availability for your request just submit a request for a consult to our team here: Contact Us
Support Coverage Period
On products with technical support included (every product page has it listed), the technical support coverage is active for the duration of the product warranty. We will not be able to provide technical support on products that are out of warranty. Our help center has many articles for common issues that may arise and you can access these at any time. If you have a product that failed outside of warranty we sometimes will have out of warranty upgrade/replacement discounts available if you ask our support about discount availabilities.
See our Community Support Resources for out of warranty products here: Community.TH3DStudio.com