How to open a RMA #
In the event that you have an issue with a product, you can initiate a warranty replacement by contacting us through our Contact Us page with your issue, order number, and pictures (if relevant). We will then get the process started. We require some troubleshooting to establish whether a product is defective or not before an RMA will be approved. All products (unless otherwise stated on the product page and/or ‘B-Stock’) carry a 90-day warranty against defects and failure.
DOA Period #
If the item you received fails within 30 days of receiving it we will cover the shipping costs on the item as long as it was a defect and not damage caused by misuse and/or improper installation.
Shipping #
After the DOA period, return shipping is up to the customer to get the product back to TH3D. TH3D will pay for the shipping back to you via USPS First Class Mail. The only exception to this is for international orders we may not require customers to return the product due to high shipping costs back to us and we will work out another arrangement on a case-by-case basis to get you a new product.
Cross-Shipping #
We will not cross-ship a product out as when we have done this in the past people have not returned the defective product. There are no exceptions to this policy due to the past monetary losses caused by dishonest customers. We have no way to charge your credit card or payment account to recover the losses if a customer is dishonest and does not return the defective part or the part is found to be damaged upon receiving the returned part.
Partial Refunds #
We do not issue partial refunds on products that fail within the warranty period. We will replace them with a working product.
These policies are re-posted here in an easy-to-read format from our full Terms of Service that every customer agrees to when purchasing from our shop. If you want to review the full Terms of Service you can do so here: TH3D ToS
